Policies at ONYX MODE
Because We Care
We founded ONYX MODE with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Exchange or Return Policy
ALL SALES ARE FINAL however, ONYX MODE will accept returns on a defective item, we will gladly replace it. Defective items will be replaced for the same type of product in the same size after clear pictures of the defect is sent to us within 3 (calendar) days from the date of package RECEIPT to notify us of the defect. No exceptions.
All products on this site are handcrafted so as a result, we do not accept any returns OR exchanges on items due to incorrect size is chosen, change of heart on color (where applicable), etc.
We will not cancel ANY order after receiving payment.
If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order. We will only send to the address YOU provide during order processing.
Additionally, we are NOT responsible for post office issues relating to lost/stolen packages and/or incorrectly provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered “ then it becomes the responsibility of the post office.
Some items take 3-7 business days to create, in some cases, due to item backorder, there may be a slight delay (usually of no more than 7 additional days).
Once your order has shipped you will receive your tracking number to the email you provided during check out.
U.S. customers can expect to receive their item(s) in 5 business days or less.
We currently do not ship outside the U.S.